Please see below for the most frequently asked questions

If you can’t find what you are looking for and need personal assistance, please contact us at shop@sabineandsparrow.com

Orders are generally processed within 1 to 3 business days of cleared payment.

If you require your order urgently, please contact us

Once it has been sent you will receive an email stating that your parcel has been completed

If your order has not yet been processed we may be able to amend orders

Please contact us to see if it is still possible

You can always return the product within 14 days and place a new order, however you will be responsible for the return shipping costs

When you complete your order in the checkout process, there is an option to send the order as a gift

Just fill in the details and we will take care of the rest for you

We will send the receipt to the email address stated in the checkout

Gift boxes are available for selected items, please see extras category

We accept bank transfer (EFT) and PayPal

Credit card payments are available through PayPal

Your order will be posted by either Australia Post or Courier

International orders may use alternative carriers

Depending on item, your order will be sent by either

Free post for orders over $100

Free shipping applies on other items where indicated in Australia

When purchasing items in the free post category and flat rate, flat rate postage will be charged

On occasions we will offer a free shipping coupon code for other items on

International Shipping is available for selected countries

If you have any questions or your country is not available, please contact us

Flat Rate and Express Post items come with a tracking number

Letter post items cannot be tracked

If you would like your item to be sent via traceable post, please select flat rate shipping at checkout

Your tracking number will be emailed to you with your shipping confirmation

If you have any issues with your order please contact us

Standard and flat rate deliveries will usually arrive within 2- 10 days depending on your location.

Please check your tracking ID and Auspost website for an accurate time frame, or contact us 

Please note that the delivery times do not include processing orders

If you need your package urgently please email us

We appreciate your understanding and the above times are an estimate only and not final

Our our items are designed and made in Melbourne, Australia

For full product ingredients | materials please see item descriptions

Due to the handmade nature of our products, there will be slight variations within each piece

Some pattern designs will be placed differently on each piece

We have taken care to ensure each photo depicts colours and styles as accurately as possible

Slight variations in colours may occur due to variations of computer screens/monitors

Have something different in mind?

Contact us to create something special

Please fill out our wholesale registration form here 

If you have any questions contact us 

Sabine and Sparrow only operates online

You can find our items at selected retailers

If you are not fully satisfied with your product you always have the possibility to return your item within 14 days after you have received the item

You will receive a full refund for the product, excluding the return cost for the product

We’ll give you a full refund within 14 days by the same method you used to pay, we will send you a return form with your order or you can

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