Please see below for the most frequently asked questions
If you can’t find what you are looking for and need personal assistance, please contact us at shop@sabineandsparrow.com
Orders are generally processed within 1 to 3 business days of cleared payment.
If you require your order urgently, please contact us
Once it has been sent you will receive an email stating that your parcel has been completed
If your order has not yet been processed we may be able to amend orders
Please contact us to see if it is still possible
You can always return the product within 14 days and place a new order, however you will be responsible for the return shipping costs
When you complete your order in the checkout process, there is an option to send the order as a gift
Just fill in the details and we will take care of the rest for you
We will send the receipt to the email address stated in the checkout
Gift boxes are available for selected items, please see extras category
We accept bank transfer (EFT) and PayPal
Credit card payments are available through PayPal
Your order will be posted by either Australia Post or Courier
International orders may use alternative carriers
Depending on item, your order will be sent by either
Free post for orders over $100
Free shipping applies on other items where indicated in Australia
When purchasing items in the free post category and flat rate, flat rate postage will be charged
On occasions we will offer a free shipping coupon code for other items on
International Shipping is available for selected countries
If you have any questions or your country is not available, please contact us
Flat Rate and Express Post items come with a tracking number
Letter post items cannot be tracked
If you would like your item to be sent via traceable post, please select flat rate shipping at checkout
Your tracking number will be emailed to you with your shipping confirmation
If you have any issues with your order please contact us
Standard and flat rate deliveries will usually arrive within 2- 10 days depending on your location.
Please check your tracking ID and Auspost website for an accurate time frame, or contact us
Please note that the delivery times do not include processing orders
If you need your package urgently please email us
We appreciate your understanding and the above times are an estimate only and not final
Our our items are designed and made in Melbourne, Australia
For full product ingredients | materials please see item descriptions
Due to the handmade nature of our products, there will be slight variations within each piece
Some pattern designs will be placed differently on each piece
We have taken care to ensure each photo depicts colours and styles as accurately as possible
Slight variations in colours may occur due to variations of computer screens/monitors
Have something different in mind?
Contact us to create something special
Sabine and Sparrow only operates online
You can find our items at selected retailers
If you are not fully satisfied with your product you always have the possibility to return your item within 14 days after you have received the item
You will receive a full refund for the product, excluding the return cost for the product
We’ll give you a full refund within 14 days by the same method you used to pay, we will send you a return form with your order or you can
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