These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by Australian law
Sabine & Sparrow may modify or amend these Terms and Conditions at any moment
You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders
How to shop online
a. Submitting your order
Before proceeding to payment, you can review your order (including your total price and shipping charges) and make changes if needed
You are bound by your order from the moment you accept the online offer of Sabine & Sparrow and the conditions thereby stipulated have been fulfilled (once the order has been submitted and payment confirmed on the website)
Items may sell out during the shopping session, and stock availability will be updated once you reach the checkout
Please note that all prices and product information on www.sabineandsparrow.com are subject to change
Payment is accepted via PayPal, and Direct Deposit
Credit Card payments are facilitated through PayPal
Sabine & Sparrow reserves the right to restrict multiple quantities of an item, or of orders, being shipped to any one customer or postal address
c. Order confirmation
You will receive an immediate online confirmation on your screen at the end of the checkout, as well as an email confirmation of your order from Sabine & Sparrow.
Delivery and Shipping
The shipping country is chosen at checkout
All prices, currencies, GST, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to
Sabine & Sparrow will dispatch the approved orders as quickly as possible and in the order that they have been received
We dispatch all orders within 1-3 days (Monday – Friday) with the exception of sale and peak periods where this may take longer
Estimated delivery times are to be used as a guide only and commence from the date of dispatch
Sabine & Sparrow is not responsible for any delays caused by destination customs clearance processes
If a delivery suffers a delay or if the delivery cannot be dispatched or only partially due to the goods not being in stock or other reasons, the consumer will be informed about this as quickly as possible or at the latest 30 days after the order was placed
In this case, the consumer will be given the option and has a right to terminate the agreement, free of charge
Sabine & Sparrow will refund the consumer with the sum paid as quickly as possible, though at the latest within 30 days after termination.
Right of return
You have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods
The goods have to be undamaged and unused, with any Sabine & Sparrow labels or tags intact
Returns that are damaged or soiled, washed may not be accepted and may be sent back to the customer and/or a refund refused
All items returned should include the completed returns note with an order reference number and your contact details
Unidentified returns may not be eligible for a refund.
a. Faulty goods
Goods are faulty if they are received damaged or where a manufacturing fault occurs within 12 months of purchaseItems that are damaged as a result of normal wear and tear are not considered to be faulty.
For faulty items Sabine & Sparrow will make a full refund to you, including for return shipping, as soon as possible.
Where possible, we will offer to repair faulty items.
If it cannot be repaired or the same product is not available, you are entitled to a full refund including for shipping and return
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.
Promotional Gift vouchers is for individual use only, these coupons cannot be used in conjunction with other coupons
These promotional gift vouchers exclude sales items
They should not apply to items on sale
Per-item coupons will only work if the item is not on sale
Per-cart coupons will only work if there are no sale items in the cart
Protecting your privacy
Sabine & Sparrow is committed to protecting your privacy and as such will not sell or share it’s customer details. We take our customers privacy seriously and we will only collect and use your personal information as outlined below. Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.
For an order to be placed with us, we need to hold personal information including your name, email address, phone number, shipping address and credit/debit card details so that we can process and fulfill your order. To ensure this information is kept safe, a Secure Socket Layer (SSL) encrypts the information before it is sent to us.
The personal information we collect from you will be used in some or all of the following ways, to deliver the products you have purchased from Sabine & Sparrow, to update you on the delivery of the product and for customer support purposes, to provide you with relevant product information and to customize future shopping for you and improve our store.
When you register as a user on the Sabine & Sparrow website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing mate We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from the Sabine & Sparrow website.
All credit card payments are securely processed by Paypal. They ensure that the payment gateway on our site is secure and make sure your information is protected at all times.
Collection of Computer Data
When you visit Sabine & Sparrow, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include your computer’s IP address, your Browser type, the webpage you were visiting before you came to our site, the pages within the Sabine & Sparrow website you visit and the time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
Where and how to ask questions or file complaints
If you require more information please visit our contact us page and send us an email, or you can mail us at:
Sabine & Sparrow Att: PRIVACY PO Box 288, Mentone VIC 3194
Changes to the privacy act
Sabine & Sparrow reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.